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Terms and Conditions

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CautionXpress Shipping – Terms & Conditions

Effective Date: June 2026

By using the services of CautionXpress Shipping, customers agree to the following Terms & Conditions.

1. Acceptance of Terms

Use of CautionXpress Shipping services constitutes acceptance of these Terms & Conditions. We reserve the right to update these terms at any time without prior notice.

2. Services

CautionXpress Shipping provides:

  • International package forwarding

  • Air freight services

  • Personal shopping assistance

  • Door-to-door delivery (where available)

  • Package pickup services

3. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping and contact information.

  • Ensuring all items shipped comply with Jamaican and international laws.

  • Providing invoices or proof of purchase when requested.

  • Paying all shipping fees, customs duties, taxes, and related charges before collection or delivery.

4. Prohibited Items

CautionXpress Shipping will not transport:

  • Firearms, ammunition, and weapons

  • Illegal drugs and controlled substances

  • Explosives and hazardous materials

  • Counterfeit goods

  • Cash, credit/debit cards, and negotiable instruments

  • Perishable items unless specifically approved

  • Any item prohibited by Jamaican Customs or applicable laws.

5. Shipping Times

Estimated delivery times are provided as a guide only and are not guaranteed. Delays may occur due to customs inspections, airline schedules, weather conditions, or circumstances beyond our control.

6. Customs Duties & Taxes

All customs duties, taxes, clearance fees, and government charges are the responsibility of the customer unless otherwise stated. CautionXpress Shipping is not responsible for delays caused by customs processing.

7. Package Inspection

CautionXpress Shipping reserves the right to inspect, refuse, hold, or surrender any shipment suspected of containing prohibited, dangerous, or illegal items.

8. Liability

While every effort is made to handle packages carefully, CautionXpress Shipping shall not be liable for:

  • Damage caused by suppliers, manufacturers, or third-party carriers.

  • Improper packaging by the sender.

  • Customs seizures or inspections.

  • Delays beyond our control.

  • Indirect or consequential losses. Liability, where applicable, shall be limited to the amount of freight charges paid unless additional insurance was purchased.

9. Claims

Any claim for loss or damage must be submitted within 48 hours of package collection or delivery and must include:

  • Tracking number

  • Photos of the package and contents

  • Proof of value (receipt or invoice)

10. Storage Fees

Unclaimed packages after 30 days may be disposed of or sold to recover outstanding charges.

11. Payments

All shipping charges, delivery fees, duties, taxes, and other applicable charges must be paid in full before packages are released or delivered.

12. Right to Refuse Service

CautionXpress Shipping reserves the right to refuse service to any customer or shipment that violates these Terms & Conditions or applicable laws.

TERMS & CONDITIONS

CAUTIONXPRESS SHIPPING (Updated)

"We Ship With Care, Deliver With Speed."

Effective Date: June 20, 2026

1. Acceptance of Terms

By using any service provided by CautionXpress Shipping, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

CautionXpress Shipping provides courier and logistics services including but not limited to:

  • USA to Jamaica Shipping

  • Package Forwarding Services

  • Online Shopping Assistance

  • Shopping Using Company Card Services

  • Door-to-Door Delivery

  • Office Delivery Services

  • Knutsford Express Coordination

  • Package Collection & Distribution

  • Courier and Logistics Services

CautionXpress Shipping reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Business Location

Main Office

Shop 10, Linclaude Plaza
2B Wesley Road, Mandeville, Manchester, Jamaica

Contact Information

📞 876-862-8317

4. Service Areas

CautionXpress Shipping primarily serves customers in:

  • Manchester

  • Kingston

  • St. Elizabeth

Including:

  • Mandeville

  • Junction

  • Kingston Metropolitan Area

Additional delivery arrangements may be available upon request.

5. Delivery Services

We currently offer:

Door-to-Door Delivery

Available throughout:

  • Mandeville

  • Plowden

  • Junction

  • Selected surrounding communities

Office Delivery

Delivery directly to workplaces and business locations within approved service zones.

Knutsford Coordination

Customers may request package coordination through approved Knutsford Express locations where available.

Additional delivery fees may apply depending on destination and package size.

6. Shipping Rates

Shipping rates are determined based on package weight, dimensions, destination, and applicable handling fees.

Current rates are subject to change without notice.

Customers will be informed of all applicable charges prior to package release.

7. Weight & Billing Policy

Packages are billed based on actual weight or dimensional weight where applicable.

Weights may be rounded up to the nearest pound for billing purposes.

8. Responsibility, Risk & Liability

All shipments are transported at the customer's own risk.

CautionXpress Shipping assumes limited liability for loss, damage, delay, or errors related to shipments.

The company is not responsible for:

  • Vendor or retailer errors

  • Incorrect shipping information provided by customers

  • Packages lost before arrival at our shipping facility

  • Customs delays

  • Airline or carrier disruptions

  • Weather-related delays

  • Third-party courier issues

Responsibility begins once a package is received into our possession and ends upon delivery or customer pickup.

9. Packaging & Fragile Items

Customers are responsible for ensuring fragile items are properly packaged by the sender.

Fragile items including:

  • Electronics

  • Glass

  • Liquids

  • Cosmetics

  • Decorative items

are shipped at the owner's risk.

CautionXpress Shipping is not liable for damage resulting from inadequate packaging by vendors or suppliers.

10. Prohibited & Restricted Items

The following items are prohibited:

  • Illegal drugs or controlled substances

  • Firearms and ammunition

  • Explosives

  • Hazardous materials

  • Counterfeit goods

  • Perishable food items

  • Live animals

  • Cash and negotiable instruments

  • Any item prohibited under Jamaican or international law

Any prohibited item may be confiscated or surrendered to authorities without refund.

11. Customs Duties & Government Charges

Customers are responsible for all:

  • Customs duties

  • Import taxes

  • Government fees

  • Regulatory charges

CautionXpress Shipping is not responsible for customs delays, inspections, confiscations, or penalties.

12. Online Shopping Assistance

CautionXpress Shipping offers online shopping assistance services.

Customers may:

  • Shop using their own debit or credit card

  • Request purchases using the company's card

Company Card Service

Customers using the company card service will incur a:

5% Service Charge

Conditions include:

  • Full payment required before purchase

  • Service charges are non-refundable once purchases are completed

  • Customers must verify all product details before purchase

CautionXpress Shipping is not responsible for:

  • Vendor mistakes

  • Wrong sizes

  • Product defects

  • Out-of-stock items

  • Retailer cancellations

All returns and refunds remain subject to the retailer's policies.

13. Referral Rewards Program

Existing Customer Reward

Customers receive:

$100 JMD Shipping Credit

for each successful referral.

Referral credits may only be applied toward future shipping transactions.

14. New Customer Promotion

New customers receive:

$50 JMD Shipping Credit

upon successful registration and qualifying shipment.

Promotional terms may be updated or discontinued without notice.

15. Loyalty Points Program

Customers earn:

1 Point for Every $1 JMD Spent

Redemption

5,000 Points = Reward Eligibility

Rewards may include:

  • Shipping discounts

  • Store credits

  • Promotional offers

Reward values may vary and are subject to change.

16. Payments

Accepted payment methods may include:

  • Cash

  • Bank Transfers

  • Online Transfers

  • Approved Digital Payment Methods

All charges must be paid in full before packages are released.

Payments become non-refundable once shipping or shopping services have commenced.

17. Claims & Complaints

Claims must be submitted within:

48 Hours

of package receipt.

Supporting documentation may include:

  • Photos

  • Invoices

  • Receipts

  • Tracking Information

Failure to report within the required timeframe may result in denial of the claim.

WhatsApp messages do not constitute official claims.

18. Storage & Unclaimed Packages

Packages not collected within seven (7) days after notification may incur storage fees.

Packages unclaimed after thirty (30) days may be:

  • Returned

  • Donated

  • Auctioned

  • Disposed of

to recover storage and administrative costs.

Customers remain responsible for any outstanding balances.

19. Cancellations

Service cancellations must be requested at least twenty-four (24) hours before scheduled service where applicable.

Cancellation fees may apply.

20. Amendments

CautionXpress Shipping reserves the right to amend these Terms and Conditions at any time.

Updated terms become effective immediately upon publication.

21. Entire Agreement

These Terms and Conditions constitute the entire agreement between CautionXpress Shipping and its customers.

Company Commitment

At CautionXpress Shipping, we are committed to providing reliable, affordable, and professional shipping solutions while delivering exceptional customer service. We value every package and every customer, and we strive to live up to our promise:

"We Ship With Care, Deliver With Speed."

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